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SupportLogic Founder Krishna Raj Raja Announces Launch of New Book on AI-Powered Customer Experience at Web Summit 2024

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San Jose, California, United States, 21st Nov 2024 – At this year’s Web Summit, SupportLogic founder and CEO Krishna Raj Raja has launched his highly anticipated book, “Support Experience – How Innovative Companies Are Using Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customer.” Raja’s book explores how AI is transforming customer experience, turning customer support from a reactive cost center into a proactive profit driver, with insights into customer-centric strategies used by leading global companies.

Raja, an early product support engineering pioneer at VMware has channeled his extensive experience into founding SupportLogic, a Silicon Valley startup dedicated to improving customer support through AI-powered insights. His book introduces the Support Experience (SX) framework, a concept Raja developed to elevate customer experience through AI, harnessing actionable insights from customer interactions to proactively improve products and customer satisfaction.

About the Book: The Blueprint for the AI-Powered Customer Experience
The book provides a strategic roadmap for CEOs, CROs, CIOs, customer support leaders, and anyone interested in leveraging AI to enhance post-sales customer experience. Raja delves into the “Voice of the Customer” (VoC), emphasizing the role AI plays in interpreting sentiment from real-time customer conversations and how these insights can inform business decisions, prevent customer churn, and maintain loyal relationships.

With the current surge of interest in artificial intelligence, “Support Experience” book arrives at a pivotal time. As investors grow more cautious about ROI from AI initiatives, this book offers a grounded, practical perspective on how AI can be leveraged for meaningful impact beyond the hype. Krishnaraj Raja’s insights provide a clear roadmap for executives looking to enhance customer loyalty and satisfaction while delivering measurable returns on AI investments. By focusing on real-world applications in customer experience, Raja’s approach demonstrates how AI can be a sustainable asset rather than a fleeting trend.

  • Readers will gain insight into:
  • The Role of AI in Customer Relations: Raja demonstrates how advanced AI and GenAI models can move beyond traditional chatbots, understanding nuanced customer emotions to provide better support and increase employee empathy.
  • Key Trends in AI and Customer Experience: The book explores how AI can amplify the emotional intelligence of support staff, anticipate customer needs, and provide early warning signals for customer escalations.
  • The Power of Support Experience (SX): Raja details how an AI-driven support strategy can transform customer service from a back-end operation to a front-line driver of business growth and innovation.

About Krishnaraj Raja
Krishnaraj Raja’s career began in Chennai, India, where he was VMware’s first engineer in the region. He later joined Silicon Valley’s CloudPhysics, contributing as a founding team member and guiding the company to its acquisition by Hewlett Packard Enterprise (HPE). In 2016, Raja founded SupportLogic to apply Natural Language Processing (NLP) to customer support, helping major brands improve customer relations by understanding the “true voice of the customer.”

Raja’s book underscores his vision of a customer-centric, AI-powered future, offering strategies for companies to use AI as a competitive edge in delivering superior customer experiences.

About SupportLogic
SupportLogic is a leader in Support Experience (SX) management and post-sales customer experience (CX) observability. The SupportLogic SX platform empowers companies to proactively understand and act on the voice of the customer, protect critical customer relationships, and retain revenue. Leveraging predictive and generative AI, SupportLogic extracts and analyzes customer sentiment signals from both structured and unstructured data, providing actionable recommendations, collaborative workflows, and tailored content.

Since its founding in 2016 in Silicon Valley, SupportLogic has raised over $62 million and collaborates with many global enterprises. The company’s clients reduce churn, and elevate customer support through actionable insights that transform traditional customer support into a proactive, high-impact experience. To learn more, visit supportlogic.com.
 

Media Contact

Organization: SupportLogic

Contact Person: Svitlana Rahimova

Website: https://supportexperience.ai

Email: pr@supportlogic.com

Contact Number: +14086031710

City: San Jose

State: California

Country: United States

Release Id: 21112419987

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Teen Sisters Code Website to Give Everyone A Voice

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Los Angeles, California, 12th April 2025, ZEX PR WIRE, Avril Piera and Paris Ofe are two teen girls who have taken a bold step toward making the internet a more inclusive and positive space. Together, they created Fearless Identities, a website created to give people a place to share their achievements without fear of being judged, ignored, or compared to others.

Coded entirely from scratch using HTML, JavaScript, PHP, and CSS, Fearless Identities stands apart from typical social media platforms. There are no likes, no followers, and no public identities attached to posts. Everything is anonymous, promoting a culture where every achievement is treated as equally valuable. The website encourages users to acknowledge each others’ achievements without the pressure of social validation.
One of the standout features of Fearless Identities is its Achievements Page, where users can anonymously share uplifting messages and opinions, creating a chain of kindness in the comments that can be read by others. There is also a news section with positive stories and community updates. It’s built to uplift, rather than compare.

The sisters saw an opportunity to make a difference online, they both wanted to make a website where people felt inspired to succeed and achieve their goals. They hope Fearless Identities inspires others to pursue careers in fields that they are happy with, and to be fearless in their identities.

Their Fearless Identities website has gained a following of users who share inspirational messages to others. “Fearless Identities reminds me that there’s still good in the world.” read a post on the website.

Fearless Identities is designed to be a welcoming space for people of all ages and backgrounds, and it creates a homely community where everyone feels like family: while being completely anonymous.

See the website here: https://www.fearlessidentities.com/

Fearless Identities is a positive online platform created by two sisters, Avril and Paris, with a mission to provide a safe space for people to share uplifting content. Founded in 2021, Fearless Identities aims to bring people together and promote positivity.

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Sharjah Media City (Shams) Launches the “Podcast Room” to Support content creators

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Sharjah, UAE, 12th April 2025, Sharjah Media City (Shams) has announced the launch of the “Podcast Room,” one of its latest media projects, as part of its ongoing efforts to support content creators, innovators, and the digital media industry in the region. This project aims to provide a professional environment equipped with cutting-edge technology to help emerging talents and professionals produce high-quality content.

The Podcast Room offers a fully integrated platform for recording, and editing, audio and video content, including podcasts, interviews, and media discussions, giving creators new opportunities to expand their reach and connect with a wider audience. This project aligns with Shams’ vision of supporting the creative economy and empowering local and Arab talents.

Commenting on this milestone, His Excellency Rashid Abdullah Al Obad, Director of Sharjah Media City (Shams), stated: “The launch of the Podcast Room at Shams reflects our vision to strengthen the content creation ecosystem in the region by providing an integrated platform that enables creators to develop their work with the highest standards of quality and professional excellence. We remain committed to supporting media talents by offering cutting-edge technologies and advanced infrastructure”

The Podcast Room spans a thoughtfully designed space equipped with state-of-the-art audio recording technology, professional soundproofing, an advanced microphone system, plus advanced shooting equipment to ensure superior content production. Additionally, it offers live broadcasting services and multi-episode recording and high-quality audio and video editing tools providing content creators with the flexibility to develop their media projects seamlessly.

The “Podcast Room” offers a variety of design options, featuring more than five different décors and styles. Each setup is thoughtfully crafted to meet the needs of diverse programs and highlight the unique creative identity of every piece of content. Booking the room is easy through the website (https://www.shams.ae/the-podcast-room), giving content creators the flexibility and speed to launch their media projects.

This project is part of Sharjah Media City (Shams)’s commitment to fostering innovation in the digital media sector and delivering advanced solutions to the creative community. The new Podcast Room is expected to attract media professionals, influencers, and entrepreneurs looking to develop their audio content and maximize their impact.

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The evolution of the crypto market: from speculative assets to value creation tools

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XRP Bullish Target: According to Dark Defender (@DefendDark), a well-known analyst on the X platform, XRP is in a strong upward channel. In his latest tweet, he shared a technical chart, noting that its Fibonacci retracement analysis shows that the first target price is $5.85.

Dogecoin: Whales Continue to Accumulate, Momentum Is Strong

Meanwhile, Dogecoin cannot be ignored. On-chain data shows that whales are accumulating heavily. Whale Alert detected a transfer worth more than $109.9 million, including 350 million DOGE, which was transferred to an unknown wallet, which may indicate that the market will usher in further gains.

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Summary

If you are looking for a reliable and efficient way to increase the value of your XRP or DOGE assets, then Savvy Mining is undoubtedly the most worthwhile platform to try. It only takes a minute to sign up, and the benefits start from the first day.

Don’t let your DOGE and XRP sit idle! Join SAVVY MINING cloud mining now and realize your path to financial freedom!

Click to enter the official website: https://savvymining.com

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