Press Release
SupportLogic Founder Krishna Raj Raja Announces Launch of New Book on AI-Powered Customer Experience at Web Summit 2024
San Jose, California, United States, 21st Nov 2024 – At this year’s Web Summit, SupportLogic founder and CEO Krishna Raj Raja has launched his highly anticipated book, “Support Experience – How Innovative Companies Are Using Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customer.” Raja’s book explores how AI is transforming customer experience, turning customer support from a reactive cost center into a proactive profit driver, with insights into customer-centric strategies used by leading global companies.
Raja, an early product support engineering pioneer at VMware has channeled his extensive experience into founding SupportLogic, a Silicon Valley startup dedicated to improving customer support through AI-powered insights. His book introduces the Support Experience (SX) framework, a concept Raja developed to elevate customer experience through AI, harnessing actionable insights from customer interactions to proactively improve products and customer satisfaction.
About the Book: The Blueprint for the AI-Powered Customer Experience
The book provides a strategic roadmap for CEOs, CROs, CIOs, customer support leaders, and anyone interested in leveraging AI to enhance post-sales customer experience. Raja delves into the “Voice of the Customer” (VoC), emphasizing the role AI plays in interpreting sentiment from real-time customer conversations and how these insights can inform business decisions, prevent customer churn, and maintain loyal relationships.
With the current surge of interest in artificial intelligence, “Support Experience” book arrives at a pivotal time. As investors grow more cautious about ROI from AI initiatives, this book offers a grounded, practical perspective on how AI can be leveraged for meaningful impact beyond the hype. Krishnaraj Raja’s insights provide a clear roadmap for executives looking to enhance customer loyalty and satisfaction while delivering measurable returns on AI investments. By focusing on real-world applications in customer experience, Raja’s approach demonstrates how AI can be a sustainable asset rather than a fleeting trend.
- Readers will gain insight into:
- The Role of AI in Customer Relations: Raja demonstrates how advanced AI and GenAI models can move beyond traditional chatbots, understanding nuanced customer emotions to provide better support and increase employee empathy.
- Key Trends in AI and Customer Experience: The book explores how AI can amplify the emotional intelligence of support staff, anticipate customer needs, and provide early warning signals for customer escalations.
- The Power of Support Experience (SX): Raja details how an AI-driven support strategy can transform customer service from a back-end operation to a front-line driver of business growth and innovation.
About Krishnaraj Raja
Krishnaraj Raja’s career began in Chennai, India, where he was VMware’s first engineer in the region. He later joined Silicon Valley’s CloudPhysics, contributing as a founding team member and guiding the company to its acquisition by Hewlett Packard Enterprise (HPE). In 2016, Raja founded SupportLogic to apply Natural Language Processing (NLP) to customer support, helping major brands improve customer relations by understanding the “true voice of the customer.”
Raja’s book underscores his vision of a customer-centric, AI-powered future, offering strategies for companies to use AI as a competitive edge in delivering superior customer experiences.
About SupportLogic
SupportLogic is a leader in Support Experience (SX) management and post-sales customer experience (CX) observability. The SupportLogic SX platform empowers companies to proactively understand and act on the voice of the customer, protect critical customer relationships, and retain revenue. Leveraging predictive and generative AI, SupportLogic extracts and analyzes customer sentiment signals from both structured and unstructured data, providing actionable recommendations, collaborative workflows, and tailored content.
Since its founding in 2016 in Silicon Valley, SupportLogic has raised over $62 million and collaborates with many global enterprises. The company’s clients reduce churn, and elevate customer support through actionable insights that transform traditional customer support into a proactive, high-impact experience. To learn more, visit supportlogic.com.
Media Contact
Organization: SupportLogic
Contact Person: Svitlana Rahimova
Website: https://supportexperience.ai
Email: pr@supportlogic.com
Contact Number: +14086031710
City: San Jose
State: California
Country: United States
Release Id: 21112419987
The post SupportLogic Founder Krishna Raj Raja Announces Launch of New Book on AI-Powered Customer Experience at Web Summit 2024 appeared on King Newswire. It is provided by a third-party content provider. King Newswire makes no warranties or representations in connection with it.
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Summary: GlobalTradeAxis.com, a top-notch platform addressing the biggest challenge businesses face: generic inquiries that fail to convert into meaningful opportunities and aims to transform the B2B marketplace with authentic inquiries and real connections.
To address the latest approach, GlobalTradeAxis.com is set to revolutionize the B2B marketplace with authentic inquiries and real connections. Spearheaded by CEO Deepak Chaudhary, GlobalTradeAxis offers a visionary solution designed to transform the way buyers and sellers connect globally.
A vision born from real experience, Deepak Chaudhary, the CEO of Global Trade Axis, explains, “After exploring various marketplaces and listening to countless clients, one recurring issue became evident: businesses were inundated with generic inquiries that rarely turned into actual opportunities. We created Global Trade Axis to solve this problem by verifying every inquiry, removing junk leads, and ensuring urgent buyer needs are matched with the right sellers.”
Here are some features that stand out Global Trade Axis.com in the B2B marketplace, including:
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By solving problems with one platform, Global Trade Axis’s vision is clear to create a platform that eliminates the inefficiencies and frustrations of traditional marketplaces. “We believe businesses deserve more than just a directory of contacts. They need a reliable partner that provides verified connections and real opportunities,” he said.
Whether they’re a buyer seeking reliable suppliers or a seller looking to expand their market reach, GlobalTradeAxis.com is their go-to solution for meaningful business connections. It’s time to move beyond the clutter of generic inquiries and embrace a smarter, more effective way to trade.
Visit GlobalTradeAxis.com today and discover the future of global B2B trading.
About Global Trade Axis:
GlobalTradeAxis is a leading B2B platform founded by Deepak Chaudhary with the vision of solving marketplace challenges through innovation. By combining verified inquiries with user-centric technology, the platform bridges the gap between buyers and sellers, creating a seamless global trading experience.
Company Name = Global Trade axis
Contact Person = Deepak Chaudhary
Contact Email = enquiry@globaltradeaxis.com
City = New Delhi
State = India
Website link: http://www.globaltradeaxis.com/
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Melbourne, Australia
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About BetterFinds.com.au?
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For media inquiries, please contact BetterFinds.com.au from our online store.
About BetterFinds.com.au
BetterFinds.com.au is an Australian online store committed to showcasing emerging quality brands and unique designs. Each product in our collection is thoughtfully chosen for its purpose, craftsmanship, and beauty. Whether you’re looking for a one-of-a-kind gift or a product that solves everyday problems, BetterFinds.com.au offers a refreshing alternative to the big retail sites.
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
William G. Alston’s New Book Reveals the Secrets to Achieving Peak Performance and Balance in Life
Are you ready to unlock the pathway to ultimate health, fitness, and unwavering faith? Dr. William G. Alston’s groundbreaking new book, Four Keys to the Natural Anabolic State: The Pathway to Health, Fitness, Faith, and a Huge Competitive Edge, is more than just a guide—it’s a manifesto for those who crave control over their bodies, minds, and spirits.
In today’s fast-paced world, chronic stress and anxiety are taking a toll on millions, but Dr. Alston is here to show you how to reclaim your power. This book doesn’t rely on fleeting trends or empty promises. Instead, it offers a scientifically proven method to unlock your body’s natural anabolic state—a biochemical process that empowers you to perform at your peak in every area of life.
Whether you’re an athlete looking for a competitive edge, a student striving for academic excellence, or a professional seeking balance, Four Keys to the Natural Anabolic State equips you with the tools to manage stress, overcome fear, and maximize performance. By integrating faith, fitness, and a focus on your mental fortitude, Dr. Alston guides you through practical steps that turn stress into empowerment, fear into action, and fatigue into strength.
This isn’t just another self-help book—it’s a transformation. Dr. Alston uses decades of research to lay out the four critical keys that will help you harness your body’s God-given potential. He provides a powerful, yet simple roadmap for anyone looking to sharpen their focus, build resilience, and thrive in life.
Packed with cutting-edge insights on the stress-response system, real-life examples, and strategies for immediate application, this book shows you how to flip the switch from chronic worry to anabolic empowerment. It’s time to rise above stress, claim your strength, and tap into a life full of vitality, faith, and unstoppable energy.
Key Highlights:
- Learn to control your stress-response system for peak performance
- Discover the connection between anxiety, performance, and faith
- Get practical tools for building physical strength, mental clarity, and spiritual peace
- Ideal for athletes, professionals, students, and anyone seeking self-mastery
Meet Dr. William G. Alston
Dr. William G. Alston is an acclaimed author, PhD, and fitness expert who has spent years studying the human mind-body connection. His passion for helping others achieve their fullest potential shines through in every chapter of this book.
Four Keys to the Natural Anabolic State is available now from Universal-Publishers.
For more information or to schedule an interview with Dr. William G. Alston, please contact:
- +1 864-378-1339
- alston@erskine.edu
- Publisher’s Website: https://rb.gy/peib4f
- Author’s Website: www.williamgalston.com
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
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