Press Release
HEROWORKS Accelerates Digital Transformation in Hospitality with AI Revenue Management Solution
Seoul, Korea – 19/11/2024 – (SeaPRwire) – HEROWORKS, a leading hospitality tech company in Korea, unveils a new AI revenue management service tailored for global hotels.
– AI Chatbot: An AI-based automated response system exclusively for hotels
– CRM (Customer Relationship Management): Up & cross-selling and customer-tailored product recommendation system
The new service includes an AI Chatbot system that automatically responds to customer inquiries and a CRM system that offers customized product recommendations based on customer data. Through the chatbot, continuous engagement and management with customers are maintained, while AI marketing functions such as up-selling and cross-selling personalized products strengthen the digital transformation of hotel operations.
Up-selling refers to suggesting higher-value alternative products to customers, while cross-selling involves encouraging customers to purchase related products together. Both strategies are effective marketing methods for enhancing customer satisfaction and increasing revenue.
HEROWORKS’ ‘AI Chatbot’ service is an AI-based system that automatically responds 24/7 to customer inquiries regarding hotel information searches, room reservations, and questions arising during room use. This service collects and stores information through various channels such as booking engines and websites and learns data related to the hotel’s rooms, products, prices, and services to generate responses to customer inquiries automatically. Additionally, it allows hotels to monitor customer inquiries in real-time, supporting efficient management of customer queries.
The ‘CRM’ service is a system that automatically proposes personalized products to customers based on hotel and customer data. By integrating customer information such as the time remaining until their hotel visit, reserved rooms, products, and planned stay dates with the current status of available rooms and products, it can suggest additional purchases of products with a high probability of purchase by the customer. For example, for families traveling with children, it might recommend package deals that include children’s programs or breakfast.
HEROWORKS’ ‘AI Chatbot’ enhances existing chatbot services by adding AI capabilities to automatically respond to a wide range of inquiries beyond predefined questions. Its multilingual support feature enables all customers to communicate in their native languages, effectively eliminating language barriers.
Furthermore, HEROWORKS’ new services improve the service operation methods that were previously only available through hotel front desks on the day of check-in, allowing services to be accessible regardless of time and location. Typically, hotels propose up-selling options such as room upgrades or additional breakfast based on the room status on the day of check-in. However, customers often decline good proposals due to budget constraints. In response, HEROWORKS offers customized products in advance during the lead time period, allowing customers to adjust their travel budgets or schedules, thereby resolving the temporal and spatial limitations of hotel operations.
CEO Lee Chang-ju of HEROWORKS stated, “Following our price management and review management services, with the launch of our new AI Chatbot and CRM services, we aim to complete a comprehensive revenue management service that manages the entire customer journey from booking to review writing.”
He added, “We are currently in discussions with numerous promising tourism companies and plan to refine our digital transformation solutions optimized for the global market to meet the needs of local hotel enterprises.”
Meanwhile, HEROWORKS provides AI revenue management solutions to accommodation facilities and supplies customized data to companies, research institutes, schools, and local governments that require tourism and lodging data. The company actively engages in professional data analysis and processing, supplying data to platforms such as Korea’s cultural big data platform and the Korea Tourism Data Lab of the Korea Tourism Organization.
Social Links
YouTube: https://youtu.be/e1kOthMDeUo?feature=shared
Blog: https://blog.naver.com/datamenity
Media Contact
Brand: HEROWORKS
Contact: Planning & Marketing Team
Email: help@heroworks.co.kr
Website: https://www.heroworks.co.kr
The article is provided by a third-party content provider. SeaPRwire ( https://www.seaprwire.com/ ) makes no warranties or representations in connection therewith.
Sectors: Top Story, Corporate News
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
CEO Alona Shevtsova: Strong finish to another exceptional milestone year for the Sends team
2024 was a significant year for Sends. Customers have demonstrated increased trust, as Sends has achieved PCI DSS 4 certification to provide advanced security.
User experience has been one of the main priorities. In the questionnaire, Sends users expressed a feeling of comfort with Sends web banking services. Moreover, Sends launched its app this year, free to download from the App Store and Google Play.
Founded in 2017 in the UK, Sends offers faster transfer and foreign exchange services in GBP, EUR, and USD. This allows customers to spend like a local in foreign countries through multi-currency accounts. This year, the team focused on helping clients send money faster and using the seamless operations of SEPA, SWIFT, and UK local payments.
«Fintech is all about continuous growth and innovation, and this year was a milestone for the Sends team. We successfully launched our services on web and app platforms while enhancing our infrastructure and security protocols. Looking ahead to 2025, our focus is clear: driving the globalization of Sends services,» commented Alona Shevtsova, Director/CEO at Sends.
Customers rate Sends 5.0 on the Apple App Store, indicating their satisfaction with the product. Sends aims to simplify banking, continually updating the user experience and interface in the user cabinet.
The network is the cornerstone of Send’s success. To connect all the stakeholders and inspire them with innovative financial technology ideas, the company organized the first event on December 3rd in London.
This December, Sends launched a special promotion for businesses, offering a unique opportunity for free access to their service. For more details, visit the promotion page. Activate your Business account by December 31, 2024, and receive three months of free subscription.
*Sends is a trade name of SMARTFLOW PAYMENTS LIMITED.
SMARTFLOW PAYMENTS LIMITED is registered in England and Wales (Company number 11070048).
Contact:
Anastasiia Pervushyna
Address: Office 39.18, Level39, One Canada Square, London, England, E14 5AB
Marketing Department
contacts: pr@sends.co
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Unk Da Chef Releases New Hit Single “Cherry Trish”
“Cherry Trish”, Unk Da Chef’s most recent song, marks his return. His reputation as one of the most genuine voices in hip hop is further cemented by this record, which exemplifies his distinctive fusion of honesty and flexibility. The track highlights the resilience and struggles that make Unk’s music relatable, celebrating both the grind and the triumphs. Check out Unk Da Chef’s new hit single “Cherry Trish” out now on YouTube and be sure to follow him on social media for his latest releases.
Connect:
Instagram: @unk_da_chef
TikTok: @unk_da_chef
Twitter: @unk_da_chef1
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
Help Support a Struggling Single Dad Facing Financial Hardship and Home Foreclosure
[Hazlet, NJ United States] – A heartfelt plea has emerged from Dave, a devoted single father, who is facing an overwhelming battle with financial hardship and the threat of home foreclosure. In a community filled with compassion and generosity, Dave urgently needs support to stabilize his life and ensure his children have a safe place to call home.
Dave, a dedicated single dad, has spent years caring for his children while navigating the challenges of providing for their well-being on his own. However, due to unforeseen financial struggles, Dave now finds himself at risk of losing his home. The mounting medical expenses and daily living costs have become insurmountable, leaving him in a desperate situation.
Dave’s GoFundMe campaign, titled “Help Support a Struggling Single Dad Facing Financial Hardship and Home Foreclosure,” aims to raise funds to cover essential expenses such as rent, medical bills, and other critical living costs. Every contribution, no matter how small, can make a life-changing impact, providing Dave and his family the stability they desperately need.
Your Support Can Make a Difference
The campaign, launched with the hope of securing a future for Dave and his children, is more than just a fundraiser—it’s a call to action to come together as a community. “The financial strain has become overwhelming, but I believe in the kindness of others,” said Dave. “With your support, I can keep my family together and provide a secure future for my children.”
Dave’s story resonates with countless others who face similar struggles, and the goal of this campaign is to spread awareness and mobilize support from compassionate individuals who are willing to make a difference. Whether through a donation or sharing the campaign with others, everyone can contribute to Dave’s journey toward stability and hope.
Get Involved and Make a Difference
To learn more about Dave’s story and contribute to his GoFundMe campaign, please visit: https://gofund.me/b63a3ee5
Let’s stand together and support Dave as he fights to overcome these difficult times. Every donation counts, and every act of kindness brings him closer to the stability he and his family deserve.
Thank you for your generosity and for helping make a difference in Dave’s life.
Name:- David Engelberg Mail;- mathewdeyanju716@gmail.com
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
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