Press Release
Customer Experience Live Show Middle East 2024 Unveils Insights into Evolving Regional CX Landscape
? 76% of Companies in 2024 Re-evaluating AI Platforms
? 89% Poised to Invest in CX Solutions in the Middle East
Dubai, United Arab Emirates Apr 30, 2024 (Issuewire.com) – In today’s complex business environment, achieving operational efficiency is paramount for businesses in the Middle East. The annual Customer Experience Live Intelligence Report 2024 highlights one of the most striking revelations that a staggering 72% are keen to attain operational efficiency with 49% of them leveraging digital experiences for the same. This underscores the pressing need for strategic investments in technology and process optimisation to streamline operations and elevate overall customer experience.
Launched at the prestigious Customer Experience Live Show Middle East 2024, held at the JW Marriott Hotel Marina, Dubai, the report showcases the need for innovative strategies and technology to deliver exemplary customer experience (CX). Companies are embracing the digital pivot, with more than 76% of organisations investing in AI.
The Middle East region is definitely poised for strong growth in CX technology investment and the excitement was very evident in the discussions at the leading regional conference that is recognised as a hub of knowledge and insights for organisations striving to enhance their customer-centric approach. Compelling insights into the strategies adopted by companies to amplify customer experience were shared which resonated with the findings of the report.
Notably, 82% of companies are leveraging customer feedback and surveys, while 59% are investing in customer journey mapping to chart seamless interactions across touchpoints.
In addition to highlighting the primary solutions that Middle Eastern organisations will prioritise in 2024, the report also provides insights into the anticipated timeline. A substantial 89% of companies in the region are poised to make investments in CX solutions within the next year.
“NICE is excited to help organisations lead into a new era by harnessing the transformative power of AI, cloudification and digitalisation propelling them towards accelerated growth and unparalleled success in elevating CX,” commented Sanjay Gupta, VP & Managing Director, Middle East and South Asia, NICE.
Additionally, 48% are investing in customer analytics and personas to deepen their understanding of customer behaviour and preferences. “In today’s competitive market, understanding the customer is crucial for sustained success. As a customer-centric enterprise, we firmly believe that it serves as the foundation for building lasting relationships and driving business growth,” remarked Jane Drury, CEO, Cobone.
Ayusha Tyagi, Managing Director of Customer Experience Live, added, “As enterprises pivot towards a more customer-centric ethos, the actionable insights gleaned from the Customer Experience Live Show Middle East 2024 are poised to catalyse real-world transformations and steer organisations towards sustainable growth and elevated CX.”
In its 2024 edition, the Customer Experience Live Show Middle East focused on reimagining Total Experiences and leveraging the right digital experience strategies to attain customer loyalty and growth. Participants benefited from deep insights into the latest trends, strategies, and technologies driving the future of customer experience in the region. Ladislau Batalha, CEO, International Customer Experience Institute, reflected, “The Customer Experience Live Show Middle East 2024 showcased the imperative integration of digital experience strategies into organisational frameworks.”
“The digital landscape is evolving rapidly, and customer expectations are at an all-time high. Investing in cutting-edge CX solutions is no longer optional, it’s essential for staying ahead of the curve and exceeding customer expectations,” emphasised Kowshik Bhattacharjee, Head of Service Excellence, Medcare.
Sponsored by e& enterprise, NICE, Medallia, Verint, Qualtrics, Zoom, Webex by Cisco, Uniphore, Sprinklr, SS&C Blue Prism, Enterprise Bot, Cobone, Genesys, Calabrio, FPT Software, Data Direct Group, Interact CX, Konnect Insights, Exotel, XEBO.ai, Clootrack, Meiro, Crystel, and Silah Gulf, the Customer Experience Live Show Middle East 2024 brought together a diverse array of industry experts, thought leaders, and decision-makers.
Strategic partners included the International Customer Experience Institute and Customer Institute, with BNC as the Project Intelligence Partner. Media partners included Customer Data Platform Institute, EnterpriseAI, siliconindia, Oman Oil and Gas, OnestopNDT, Energy Business Review, and WorldOils. Thought-provoking perspectives were shared by Bupa Arabia, NEOM, Majid Al Futtaim, Uber, ADNOC Group, and Etihad Aviation Group, among others, providing invaluable insights into the accelerating digital transformation.
The Customer Experience Live Awards Middle East 2024, held on 30 April at the event, honoured prominent organisations that are at the forefront of industry excellence, including Riyadh Airports Company; Dubai National Insurance; Mubadala Energy; Medcare Hospitals & Medical Centres; Mashreq Bank; Bank Muscat; Social Development Bank; GIG Gulf; Verint; Petromin Express; Silah Gulf; Ministry of Commerce, Industry & Investment Promotion; Cobone; Sprinklr; and Crystel.
To download the report and to know more about Customer Experience Live, visit https://www.customer-experience.live
About Customer Experience Live
Customer Experience Live is a leading digital customer experience insights and research powerhouse in the EMEA region. Committed to driving growth within organisations through rigorous research and insightful activations, the company plays a pivotal role in facilitating successful business ventures and fostering innovation in customer experience solutions. With a focus on understanding end-user needs and market dynamics, Customer Experience Live empowers top-level executives and solution providers to navigate the ever-changing landscape of customer experience.
Source :Customer Experience Live
This article was originally published by IssueWire. Read the original article here.
COMTEX_452161502/2777/2024-05-10T03:20:27
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
UVKXE Releases Anti-Scam Guide, Enhancing User Security Protections
DENVER — Recently, the globally renowned cryptocurrency trading platform UVKXE has published its latest anti-scam guide to address the escalating threats of online scams, establishing a comprehensive protective barrier for users worldwide. The guide focuses on various scamming tactics prevalent in the cryptocurrency sector, highlighting what users should be aware of during transactions and asset management, while also providing effective preventive measures.
Kevin Anderson, CEO of UVKXE, noted: “As the cryptocurrency market continues to expand, more cybercriminals are turning their attention to cryptocurrency users, developing sophisticated scam techniques. As a well-known platform in the cryptocurrency trading field, UVKXE has a responsibility to help users identify and mitigate these potential risks. Through the release of this anti-scam guide, we aim to further enhance user awareness and safeguard their digital asset security.”
The guide outlines the common characteristics of these scams, such as phishing emails that typically use UVKXE or similar official-sounding names, along with forged logos and links, to deceive users into providing their login credentials and sensitive information. It also advises users to always choose official channels when downloading applications to avoid malicious software. Furthermore, UVKXE emphasizes that the platform will never proactively request users to provide sensitive information such as passwords or verification codes in any form.
In addition to the anti-scam guide, UVKXE will launch a series of interactive activities, utilizing community forums and video tutorials to educate users about safety knowledge and help them recognize and respond to potential threats. The UVKXE security team stated that these activities will not only provide real-time updates on scams but also offer users opportunities for direct communication and inquiries.
The investment in technology and education is reflected not only in the publication of the anti-scam guide but also in daily operations and maintenance. Kevin Anderson concluded: “Every protective measure and security technology implemented by UVKXE is designed to ensure the safety of user assets. In the future, we will continue to advance this mission, providing users with safer and more convenient cryptocurrency trading services.”
Media Contact:
Company Name: UVKXE CRYPTO TECH CO.,LTD.
Company website: https://www.uvkxe.co
Contact person’s full name: Mayang
Email id: mayang@uvkxe.co
Disclaimer: This content is provided by sponsor. The statements, views and opinions expressed in this column are solely those of the content provider. The information provided in this press release is not a solicitation for investment, nor is it intended as investment advice, financial advice, or trading advice. It is strongly recommended you practice due diligence, including consultation with a professional financial advisor, before investing in or trading cryptocurrency and securities. Please conduct your own research and invest at your own risk.
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
UVKXE Clarification Statement: A Legally Compliant Trading Platform with International Accreditation
DENVER — Recently, the Securities Commission Malaysia (SC) published a list on its official website of cryptocurrency trading platforms that have not met its local registration requirements, mentioning UVKXE. UVKXE takes this matter seriously and wishes to clarify its credentials and compliance status to its users.
Global Compliance Credentials of UVKXE
UVKXE is committed to operating under legal and compliant principles, upholding a user-first core value. The platform has obtained several certifications from international authoritative regulatory bodies, including but not limited to:
U.S. MSB License
UVKXE has obtained the MSB license issued by the U.S. FinCEN. This certification represents the highest recognition by the U.S. government for financial service institutions, ensuring that UVKXE can legally conduct cryptocurrency-related business.
U.S. SEC License
As one of the few cryptocurrency trading platforms registered with the U.S. Securities and Exchange Commission (SEC), UVKXE complies with securities and investment-related legal regulations, providing users with a safer and more transparent investment environment.
Background on the Malaysian Public List
The list published by the Securities Commission Malaysia mainly targets trading platforms that have not met local registration requirements, such as Binance and Bursa Malaysia, rather than denying the platform legality. UVKXE has obtained multiple authoritative licenses internationally, and its compliance is beyond doubt. UVKXE is in communication with relevant departments to understand local specific regulations and to advance the registration process, ensuring compliance with local market requirements.
Commitment to Legal Compliance and User-Centric Values
UVKXE will use this event as an opportunity to further enhance its global compliance framework, actively adapting to regulatory environments in various countries, and providing users with more professional and diversified financial services. We sincerely thank all users for their trust and support! UVKXE promises that no matter where it operates, the platform will always adhere to the core philosophy of “user-first”, moving together with global users towards a safer, more open, and transparent new era of the digital economy.
Media Contact:
Company Name: UVKXE CRYPTO TECH CO.,LTD.
Company website: https://www.uvkxe.co
Contact person’s full name: Mayang
Email id: mayang@uvkxe.co
Disclaimer: This content is provided by sponsor. The statements, views and opinions expressed in this column are solely those of the content provider. The information provided in this press release is not a solicitation for investment, nor is it intended as investment advice, financial advice, or trading advice. It is strongly recommended you practice due diligence, including consultation with a professional financial advisor, before investing in or trading cryptocurrency and securities. Please conduct your own research and invest at your own risk.
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
UVKXE Strengthens Security Strategy, Leading Innovations in Anti-Scam Technology for Crypto Platforms
DENVER — Recently, the globally recognized cryptocurrency trading platform UVKXE officially announced the completion of its latest security system upgrade. This upgrade significantly enhances the cybersecurity defenses of the platform and introduces cutting-edge anti-scam technologies. Through this technological update, UVKXE demonstrates its commitment to user asset security and proactive measures against potential future cyber threats.
Kevin Anderson, CEO of UVKXE, stated: “User trust is the foundation of UVKXE, and ensuring the security of user assets is always our top priority. This security system upgrade incorporates AI deep learning, real-time risk control, and efficient anomaly detection algorithms, aiming to create a safe and trustworthy trading environment for users. We will continue to optimize the security measures for user assets, ensuring that every user can trade confidently on UVKXE.”
The focus of this security system upgrade is primarily on anti-scam technologies. In response to the ever-evolving online threats and scam tactics in recent years, UVKXE has strengthened its multi-layered protective mechanisms, effectively enhancing the security and responsiveness of the system. The upgrade introduces AI-driven anti-scam technology, which intelligently analyzes user behavior through deep learning algorithms, allowing for rapid identification and isolation of suspected scamming activities. The AI anti-scam system can monitor and analyze large volumes of trading data in real time, immediately freezing any suspicious transactions or account activities to safeguard user assets.
Kevin Anderson further explained: “Traditional anti-scam methods often rely on post-event analysis, whereas the new system of UVKXE can identify risks promptly before incidents occur, taking immediate action to prevent losses.”
In terms of anomaly detection, the system of UVKXE combines the transaction histories, asset conditions, login locations, and other multidimensional data of users to accurately pinpoint potential security vulnerabilities. Through anomaly detection technology, each user login and transaction can be monitored in real time, with timely alerts prompting users to confirm actions, further enhancing the security of the platform.
Kevin Anderson concluded: “We hope every user can enjoy a secure trading experience on UVKXE. By continually optimizing our security strategies, we aim to provide a safer and more convenient cryptocurrency trading experience for our users.”
Media Contact:
Company Name: UVKXE CRYPTO TECH CO.,LTD.
Company website: https://www.uvkxe.co
Contact person’s full name: Mayang
Email id: mayang@uvkxe.co
Disclaimer: This content is provided by sponsor. The statements, views and opinions expressed in this column are solely those of the content provider. The information provided in this press release is not a solicitation for investment, nor is it intended as investment advice, financial advice, or trading advice. It is strongly recommended you practice due diligence, including consultation with a professional financial advisor, before investing in or trading cryptocurrency and securities. Please conduct your own research and invest at your own risk.
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
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