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Advancing customer experience solutions at World CX Summit and Awards

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Mumbai, India, 5th June 2024, ZEX PR WIREThe 11th global edition of the World CX Summit and Awards, an event by Trescon, drew to a close at the Leela, Mumbai on 22nd May 2024. The event was attended by over 200+ CX experts participating in a day filled with insightful discussions focusing on solutions and innovations that are reshaping how businesses approach the customer experience space.

The event explored crucial topics that have been dominating the CX space ranging from amplifying CX through martech, enhancing CX through automation, personalised CX through conversational AI, AI-led intelligent CX workflows and more.

Among the insightful sessions during the summit was the tech talk on ‘Reimagine Customer Experience with GenAI’ by Santosh Rao, Technology Leader – Client Engineering, IBM, and Buvana Iyer, Technology Leader- Client Engineering, IBM. The discussion focused on how the integration of AI-based tools are reshaping the customer experience lifecycle.

Another notable session was the panel discussion on “Revolutionizing Customer Experience: Navigating the Era of Digital Transformation”. Moderated by Ninad Raje, Chief Information & Transformation Officer, Chief People Officer, HealthAssure, deliberated on how subscription-based models have reshaped consumer behaviour and expectations. Fellow panellists, Lavanya Pachisia, Chief Operating Officer, Zivame; Keshav Evani, President – Digital Banking, YES Bank, and Suraj Shetty, Head of Customer Experience and Learning Development, Ring, provided key insights on how the integration of emerging technologies such as the metaverse, robotics, and marketing automation lead to exceptional customer experiences and increased ROI.

Santhosh Rao, Partner & Growth Platform Leader, Business Transformation Services, India – South Asia, IBM, the Lead Partner of the event, reflected on his experience, stating, “I found the summit experience to be excellent, primarily due to the format in which it was conducted. The panel discussions, where various clients shared their experiences and insights on adopting GenAI, were particularly enlightening. Additionally, during my session on leveraging GenAI to reimagine the customer experience, there were engaging questions and interactions, indicative of the high level of attendance and participation in the sessions.”

Anvesha Poswalia, Head of Digital & E-commerce, Unilever, said,” it’s been an amazing experience. I’m truly elated by the incredible people I’ve met and the engaging discussions we’ve had, including the independent ones.”

Delnaaz Irani, Associate Director – Customer Experience, GSK, added, “the overall experience of the Summit was truly exciting. You get to learn a lot of new things, especially within your specific industry. Typically, you’re so focused on your day-to-day tasks that attending summits like this expands your horizons.”

Lalit Khosa, Head of Growth & BFSI Strategy, Exotel, further added “the World CX Summit and Awards was truly exceptional. The articulation of the event, the sharing of growth strategies by customers, and the well-aligned networking sessions were all superb. It was a wonderful experience to engage in such meaningful conversations.”

Naveen Bharadwaj, the CEO of Trescon, expressed, “during our research in preparation for this summit, our community of CX leaders highlighted a pressing demand for innovative solutions and services, that shaped our strategic priorities and focus for this event’s agenda. We are committed to advancing our community’s objectives by fostering effective deal flow between vendors and key decision-makers. Through intelligent and strategic collaborations, we aim to support our ecosystem in achieving their goals.”

The event culminated in the prestigious Top 100 CX Leaders Awards and Top 30 Marketing Leader Awards ceremony, honouring the top leaders and marketers for their exceptional contributions to innovation and excellence.

The World CX Summit has become an essential platform for knowledge exchange, collaboration, and business growth within the CX community. Through focused discussions on conversational AI and MarTech, the summit explored practical strategies for implementing these solutions and shaping the digital future in India’s technological landscape.

The 11th edition of the World CX Summit was brought to you by:

– Lead Partner: IBM

– Platinum Partner: Exotel

– Gold Partner: Kore.ai;

OneXtel – Bronze Partners:

Limechat – Awards Partner: Gupshup

About Trescon

Trescon is a pioneering force in the global business events and services sector, driving the adoption of emerging technologies while promoting sustainability and inclusive leadership. With a deep understanding of the realities and requirements of the growth markets we operate in – we strive to deliver innovative and high-quality business platforms for our clients. For more information about Trescon, visit: www.tresconglobal.com

For media inquiries and further information, please contact:

Vishal S S

Media, PR and Corporate Communications Executive

Trescon Email: vishals@tresconglobal.com

Mobile: +91-7358680951

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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UVKXE Releases Anti-Scam Guide, Enhancing User Security Protections

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DENVER — Recently, the globally renowned cryptocurrency trading platform UVKXE has published its latest anti-scam guide to address the escalating threats of online scams, establishing a comprehensive protective barrier for users worldwide. The guide focuses on various scamming tactics prevalent in the cryptocurrency sector, highlighting what users should be aware of during transactions and asset management, while also providing effective preventive measures.

Kevin Anderson, CEO of UVKXE, noted: “As the cryptocurrency market continues to expand, more cybercriminals are turning their attention to cryptocurrency users, developing sophisticated scam techniques. As a well-known platform in the cryptocurrency trading field, UVKXE has a responsibility to help users identify and mitigate these potential risks. Through the release of this anti-scam guide, we aim to further enhance user awareness and safeguard their digital asset security.”

The guide outlines the common characteristics of these scams, such as phishing emails that typically use UVKXE or similar official-sounding names, along with forged logos and links, to deceive users into providing their login credentials and sensitive information. It also advises users to always choose official channels when downloading applications to avoid malicious software. Furthermore, UVKXE emphasizes that the platform will never proactively request users to provide sensitive information such as passwords or verification codes in any form.

In addition to the anti-scam guide, UVKXE will launch a series of interactive activities, utilizing community forums and video tutorials to educate users about safety knowledge and help them recognize and respond to potential threats. The UVKXE security team stated that these activities will not only provide real-time updates on scams but also offer users opportunities for direct communication and inquiries.

The investment in technology and education is reflected not only in the publication of the anti-scam guide but also in daily operations and maintenance. Kevin Anderson concluded: “Every protective measure and security technology implemented by UVKXE is designed to ensure the safety of user assets. In the future, we will continue to advance this mission, providing users with safer and more convenient cryptocurrency trading services.”

Media Contact:
Company Name: UVKXE CRYPTO TECH CO.,LTD.
Company website: https://www.uvkxe.co
Contact person’s full name: Mayang
Email id: mayang@uvkxe.co

Disclaimer: This content is provided by sponsor. The statements, views and opinions expressed in this column are solely those of the content provider. The information provided in this press release is not a solicitation for investment, nor is it intended as investment advice, financial advice, or trading advice. It is strongly recommended you practice due diligence, including consultation with a professional financial advisor, before investing in or trading cryptocurrency and securities. Please conduct your own research and invest at your own risk.

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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UVKXE Clarification Statement: A Legally Compliant Trading Platform with International Accreditation

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DENVER — Recently, the Securities Commission Malaysia (SC) published a list on its official website of cryptocurrency trading platforms that have not met its local registration requirements, mentioning UVKXE. UVKXE takes this matter seriously and wishes to clarify its credentials and compliance status to its users.

Global Compliance Credentials of UVKXE

UVKXE is committed to operating under legal and compliant principles, upholding a user-first core value. The platform has obtained several certifications from international authoritative regulatory bodies, including but not limited to:

U.S. MSB License
UVKXE has obtained the MSB license issued by the U.S. FinCEN. This certification represents the highest recognition by the U.S. government for financial service institutions, ensuring that UVKXE can legally conduct cryptocurrency-related business.

U.S. SEC License
As one of the few cryptocurrency trading platforms registered with the U.S. Securities and Exchange Commission (SEC), UVKXE complies with securities and investment-related legal regulations, providing users with a safer and more transparent investment environment.

Background on the Malaysian Public List

The list published by the Securities Commission Malaysia mainly targets trading platforms that have not met local registration requirements, such as Binance and Bursa Malaysia, rather than denying the platform legality. UVKXE has obtained multiple authoritative licenses internationally, and its compliance is beyond doubt. UVKXE is in communication with relevant departments to understand local specific regulations and to advance the registration process, ensuring compliance with local market requirements.

Commitment to Legal Compliance and User-Centric Values

UVKXE will use this event as an opportunity to further enhance its global compliance framework, actively adapting to regulatory environments in various countries, and providing users with more professional and diversified financial services. We sincerely thank all users for their trust and support! UVKXE promises that no matter where it operates, the platform will always adhere to the core philosophy of “user-first”, moving together with global users towards a safer, more open, and transparent new era of the digital economy.

Media Contact:
Company Name: UVKXE CRYPTO TECH CO.,LTD.
Company website: https://www.uvkxe.co
Contact person’s full name: Mayang
Email id: mayang@uvkxe.co

Disclaimer: This content is provided by sponsor. The statements, views and opinions expressed in this column are solely those of the content provider. The information provided in this press release is not a solicitation for investment, nor is it intended as investment advice, financial advice, or trading advice. It is strongly recommended you practice due diligence, including consultation with a professional financial advisor, before investing in or trading cryptocurrency and securities. Please conduct your own research and invest at your own risk.

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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

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UVKXE Strengthens Security Strategy, Leading Innovations in Anti-Scam Technology for Crypto Platforms

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DENVER — Recently, the globally recognized cryptocurrency trading platform UVKXE officially announced the completion of its latest security system upgrade. This upgrade significantly enhances the cybersecurity defenses of the platform and introduces cutting-edge anti-scam technologies. Through this technological update, UVKXE demonstrates its commitment to user asset security and proactive measures against potential future cyber threats.

Kevin Anderson, CEO of UVKXE, stated: “User trust is the foundation of UVKXE, and ensuring the security of user assets is always our top priority. This security system upgrade incorporates AI deep learning, real-time risk control, and efficient anomaly detection algorithms, aiming to create a safe and trustworthy trading environment for users. We will continue to optimize the security measures for user assets, ensuring that every user can trade confidently on UVKXE.”

The focus of this security system upgrade is primarily on anti-scam technologies. In response to the ever-evolving online threats and scam tactics in recent years, UVKXE has strengthened its multi-layered protective mechanisms, effectively enhancing the security and responsiveness of the system. The upgrade introduces AI-driven anti-scam technology, which intelligently analyzes user behavior through deep learning algorithms, allowing for rapid identification and isolation of suspected scamming activities. The AI anti-scam system can monitor and analyze large volumes of trading data in real time, immediately freezing any suspicious transactions or account activities to safeguard user assets.

Kevin Anderson further explained: “Traditional anti-scam methods often rely on post-event analysis, whereas the new system of UVKXE can identify risks promptly before incidents occur, taking immediate action to prevent losses.”

In terms of anomaly detection, the system of UVKXE combines the transaction histories, asset conditions, login locations, and other multidimensional data of users to accurately pinpoint potential security vulnerabilities. Through anomaly detection technology, each user login and transaction can be monitored in real time, with timely alerts prompting users to confirm actions, further enhancing the security of the platform.

Kevin Anderson concluded: “We hope every user can enjoy a secure trading experience on UVKXE. By continually optimizing our security strategies, we aim to provide a safer and more convenient cryptocurrency trading experience for our users.”

Media Contact:
Company Name: UVKXE CRYPTO TECH CO.,LTD.
Company website: https://www.uvkxe.co
Contact person’s full name: Mayang
Email id: mayang@uvkxe.co

Disclaimer: This content is provided by sponsor. The statements, views and opinions expressed in this column are solely those of the content provider. The information provided in this press release is not a solicitation for investment, nor is it intended as investment advice, financial advice, or trading advice. It is strongly recommended you practice due diligence, including consultation with a professional financial advisor, before investing in or trading cryptocurrency and securities. Please conduct your own research and invest at your own risk.

About Author

Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.

Continue Reading

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