Press Release
SupportLogic Founder Krishna Raj Raja Announces Launch of New Book on AI-Powered Customer Experience at Web Summit 2024
San Jose, California, United States, 21st Nov 2024 – At this year’s Web Summit, SupportLogic founder and CEO Krishna Raj Raja has launched his highly anticipated book, “Support Experience – How Innovative Companies Are Using Artificial Intelligence to Win the Hearts, Minds, and Wallets of Customer.” Raja’s book explores how AI is transforming customer experience, turning customer support from a reactive cost center into a proactive profit driver, with insights into customer-centric strategies used by leading global companies.
Raja, an early product support engineering pioneer at VMware has channeled his extensive experience into founding SupportLogic, a Silicon Valley startup dedicated to improving customer support through AI-powered insights. His book introduces the Support Experience (SX) framework, a concept Raja developed to elevate customer experience through AI, harnessing actionable insights from customer interactions to proactively improve products and customer satisfaction.
About the Book: The Blueprint for the AI-Powered Customer Experience
The book provides a strategic roadmap for CEOs, CROs, CIOs, customer support leaders, and anyone interested in leveraging AI to enhance post-sales customer experience. Raja delves into the “Voice of the Customer” (VoC), emphasizing the role AI plays in interpreting sentiment from real-time customer conversations and how these insights can inform business decisions, prevent customer churn, and maintain loyal relationships.
With the current surge of interest in artificial intelligence, “Support Experience” book arrives at a pivotal time. As investors grow more cautious about ROI from AI initiatives, this book offers a grounded, practical perspective on how AI can be leveraged for meaningful impact beyond the hype. Krishnaraj Raja’s insights provide a clear roadmap for executives looking to enhance customer loyalty and satisfaction while delivering measurable returns on AI investments. By focusing on real-world applications in customer experience, Raja’s approach demonstrates how AI can be a sustainable asset rather than a fleeting trend.
- Readers will gain insight into:
- The Role of AI in Customer Relations: Raja demonstrates how advanced AI and GenAI models can move beyond traditional chatbots, understanding nuanced customer emotions to provide better support and increase employee empathy.
- Key Trends in AI and Customer Experience: The book explores how AI can amplify the emotional intelligence of support staff, anticipate customer needs, and provide early warning signals for customer escalations.
- The Power of Support Experience (SX): Raja details how an AI-driven support strategy can transform customer service from a back-end operation to a front-line driver of business growth and innovation.
About Krishnaraj Raja
Krishnaraj Raja’s career began in Chennai, India, where he was VMware’s first engineer in the region. He later joined Silicon Valley’s CloudPhysics, contributing as a founding team member and guiding the company to its acquisition by Hewlett Packard Enterprise (HPE). In 2016, Raja founded SupportLogic to apply Natural Language Processing (NLP) to customer support, helping major brands improve customer relations by understanding the “true voice of the customer.”
Raja’s book underscores his vision of a customer-centric, AI-powered future, offering strategies for companies to use AI as a competitive edge in delivering superior customer experiences.
About SupportLogic
SupportLogic is a leader in Support Experience (SX) management and post-sales customer experience (CX) observability. The SupportLogic SX platform empowers companies to proactively understand and act on the voice of the customer, protect critical customer relationships, and retain revenue. Leveraging predictive and generative AI, SupportLogic extracts and analyzes customer sentiment signals from both structured and unstructured data, providing actionable recommendations, collaborative workflows, and tailored content.
Since its founding in 2016 in Silicon Valley, SupportLogic has raised over $62 million and collaborates with many global enterprises. The company’s clients reduce churn, and elevate customer support through actionable insights that transform traditional customer support into a proactive, high-impact experience. To learn more, visit supportlogic.com.
Media Contact
Organization: SupportLogic
Contact Person: Svitlana Rahimova
Website: https://supportexperience.ai
Email: pr@supportlogic.com
Contact Number: +14086031710
City: San Jose
State: California
Country: United States
Release Id: 21112419987
The post SupportLogic Founder Krishna Raj Raja Announces Launch of New Book on AI-Powered Customer Experience at Web Summit 2024 appeared on King Newswire. It is provided by a third-party content provider. King Newswire makes no warranties or representations in connection with it.
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Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
QuickBooks File Repair: Essential Steps to Restore and Protect Your Financial Data
Brandon, MB, 22nd November 2024, ZEX PR WIRE, QuickBooks file repair is often necessary when a QuickBooks company file becomes corrupted or damaged. This can happen due to various reasons, such as system crashes, large file sizes, network issues, or power outages. Corrupted files can lead to issues like missing data, error messages, or QuickBooks freezing unexpectedly, so it’s essential to address these problems quickly to maintain data integrity.
As a QuickBooks company file grows, it can become more prone to corruption and performance issues, especially in older versions of QuickBooks that may not handle large files as effectively.
If multiple users are working on the same file over a network, disruptions in network connectivity can lead to file corruption. System crashes, power outages, or abrupt QuickBooks closures can cause file damage, as data may not be saved or closed correctly.
The QuickBooks File Doctor is a free tool from Intuit that scans and repairs corrupted QuickBooks files. It addresses common issues and can resolve error messages related to data corruption, network issues, and Windows permissions.
The Rebuild Data utility within QuickBooks Desktop can fix minor data issues. This tool scans the file for errors and attempts to repair them automatically. To access it, go to “File” > “Utilities” > “Rebuild Data.”
If file size is the cause of corruption, condensing the data may help. The Condense Data utility reduces file size by summarizing older transactions, which can make the file more manageable and reduce the risk of future corruption.
If the file is significantly damaged, restoring from the most recent backup can often be the quickest solution. QuickBooks allows users to create regular backups, so if you’ve been backing up your data, you may be able to restore it without losing much information.
For severe file corruption, or when standard tools fail, contacting a QuickBooks file repair specialist may be necessary. Professional services can often repair damaged files without data loss, restoring the integrity of financial records.
QuickBooks file repair is crucial to prevent data loss and keep financial records accurate. Regularly backing up data, monitoring file size, and maintaining a stable network connection can reduce the risk of file corruption, ensuring smoother, uninterrupted use of QuickBooks.
Visit https://quickbooksrepairpro.com/quickbooks-data-recovery.aspx for more information.
About QuickBooks Repair Pro
QuickBooksRepairpro.com is a leading QuickBooks File Repair and Data Recovery, QuickBooks Conversion, QuickBooks Mac Repair, and QuickBooks SDK programming services provider in North America, serving thousands of business users all over the world. With over 20 years of experience with Intuit QuickBooks, QuickBooksRepairpro.com assists QuickBooks users and small businesses with a variety of services and work with the US, UK, Canadian, Australian (Reckon Accounts), and New Zealand versions of QuickBooks (PC and Mac platforms).
For more information, visit https://quickbooksrepairpro.com/
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
QuickBooks SuperCondense reduces file size more drastically than standard condensing, resulting in faster load times and smoother navigation
Brandon, MB, 22nd November 2024, ZEX PR WIRE, QuickBooks SuperCondense is a specialized process used to significantly reduce the size of large QuickBooks company files, helping improve software speed and stability. Over time, QuickBooks files can become sluggish as more transactions are recorded, leading to delays, errors, or even corruption issues. A SuperCondense, which goes beyond the built-in “Condense Data” utility, can help resolve these issues by reducing file size by up to 80%.
Large file sizes can cause QuickBooks to slow down, affecting user productivity and increasing the chance of crashes. SuperCondense reduces file size more drastically than standard condensing, resulting in faster load times and smoother navigation.
Smaller files are less prone to corruption, which can occur when QuickBooks attempts to handle oversized files. SuperCondense helps protect data integrity, reducing the need for frequent repairs or data recovery.
Moving large QuickBooks files to QuickBooks Online can be challenging due to file size limits. SuperCondensing your file before migration ensures it meets size requirements, allowing for a seamless transition to the cloud.
Smaller files are easier to back up and store, reducing storage costs and simplifying data management processes.
During SuperCondense, older or inactive transactions are summarized, and unused items (like vendors or customers) are removed or archived. Unlike the regular condense process, which may only summarize old transactions, SuperCondense minimizes every aspect of the file, providing a more compact and efficient end result.
QuickBooks users can use professional services for a SuperCondense process, as it’s not included in the standard QuickBooks software. These services ensure a smooth reduction process while preserving essential data, helping businesses maximize QuickBooks performance without losing historical information.
SuperCondense is an effective way for businesses to optimize their QuickBooks files for faster, more reliable performance. By reducing file size significantly, businesses can enjoy a smoother QuickBooks experience, better data protection, and simpler cloud migration, making SuperCondense a valuable option for those dealing with large, sluggish files.
https://e-tech.ca/Quickbooks-Super-Condense-Service.aspx has more information.
About E-Tech
Founded in 2001, E-Tech is the leading file repair, data recovery, and data conversion services provider in the United States and Canada. The company works to stay up to date on the latest technology news, reviews, and more for their customers.
For media inquiries regarding E-Tech, individuals are encouraged to contact Media Relations Director, Melanie Ann via email at Melanie@e-tech.ca.
To learn more about the company, visit: www.e-tech.ca
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
Press Release
GlobalTradeAxis.com Redefines the B2B Marketplace with Genuine Business Opportunities
Summary: GlobalTradeAxis.com, a top-notch platform addressing the biggest challenge businesses face: generic inquiries that fail to convert into meaningful opportunities and aims to transform the B2B marketplace with authentic inquiries and real connections.
To address the latest approach, GlobalTradeAxis.com is set to revolutionize the B2B marketplace with authentic inquiries and real connections. Spearheaded by CEO Deepak Chaudhary, GlobalTradeAxis offers a visionary solution designed to transform the way buyers and sellers connect globally.
A vision born from real experience, Deepak Chaudhary, the CEO of Global Trade Axis, explains, “After exploring various marketplaces and listening to countless clients, one recurring issue became evident: businesses were inundated with generic inquiries that rarely turned into actual opportunities. We created Global Trade Axis to solve this problem by verifying every inquiry, removing junk leads, and ensuring urgent buyer needs are matched with the right sellers.”
Here are some features that stand out Global Trade Axis.com in the B2B marketplace, including:
- Authentic and Relevant Inquiries: Every inquiry on the platform is rigorously vetted to eliminate junk, ensuring businesses receive high-quality leads that are genuinely interested in their offerings.
- Instant Matches for Urgent Needs: GlobalTradeAxis uses smart algorithms to quickly connect buyers with sellers who can fulfill their urgent requirements, saving time and increasing efficiency.
- One Platform, All Solutions: From sourcing raw materials to expanding product reach, the platform offers a complete ecosystem for businesses to thrive.
- Client-Centric Innovation: By addressing real-world challenges faced by buyers and sellers, GlobalTradeAxis provides a solution that goes beyond being just another listing site.
By solving problems with one platform, Global Trade Axis’s vision is clear to create a platform that eliminates the inefficiencies and frustrations of traditional marketplaces. “We believe businesses deserve more than just a directory of contacts. They need a reliable partner that provides verified connections and real opportunities,” he said.
Whether they’re a buyer seeking reliable suppliers or a seller looking to expand their market reach, GlobalTradeAxis.com is their go-to solution for meaningful business connections. It’s time to move beyond the clutter of generic inquiries and embrace a smarter, more effective way to trade.
Visit GlobalTradeAxis.com today and discover the future of global B2B trading.
About Global Trade Axis:
GlobalTradeAxis is a leading B2B platform founded by Deepak Chaudhary with the vision of solving marketplace challenges through innovation. By combining verified inquiries with user-centric technology, the platform bridges the gap between buyers and sellers, creating a seamless global trading experience.
Company Name = Global Trade axis
Contact Person = Deepak Chaudhary
Contact Email = enquiry@globaltradeaxis.com
City = New Delhi
State = India
Website link: http://www.globaltradeaxis.com/
About Author
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Digi Observer journalist was involved in the writing and production of this article.
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